FAQs

What is the Return Policy?

You can view our Return Policy by clicking here. 

Production Times

March 2020 Update: 8-15 business days to most metro areas in Australia

The updated production and delivery times are due to production delays caused by the transition to our new print system. Please visit this page or signup to our newsletter for production updates.

All orders (regardless of shipping method) allow for a production time of 3-7 business days on average. The average for most common styles is 3-5 business days. Some colour/style combinations may take up to 7 business days. We do not guarantee 'rush' or productions times faster than advertised (2-7 business days).

*To metro areas in Australia. Country and Rural areas may take longer.

International Shipping: Allow 2-4 weeks on average.

Order Changes/Modifications: Since production has already begun, we can not guarantee changes to a customer's order.

What are the shipping options?

We only offer Standard Delivery Method at the moment. Hopefully Express Delivery will be coming soon. By using Australia Post, we are able to offer the widest delivery coverage in Australia. Includes all Parcel Lockers, PO Boxes and remote locations for a flat rate fee.

Shipping time estimates

 

All items are printed on demand. Once your order is confirmed, please allow 3-7 business days for production.

Standard Shipping: An additional 3-5 business days on average*

International Shipping: Allow 2-4 weeks on average.


*To metro areas in Australia. Country and Rural areas may take longer.

Order Changes/Modifications: Since production has already begun, we can not guarantee changes to a customer's order.

 

Do you have a Sizing Chart? 

For most products, a link to the supplier's product page & size chart be can found on all of their individual product listings. https://www.ascolour.com.au/all.html

Please find an example of our T-Shirt Size Guide below.

 

 

Where is Indigenous Grapevine located?

We are located in Hervey Bay, QLD but our clothing manufacturer's warehouse is located in Melbourne.

 

Where are our products made? 

All products are printed and despatched from our Supplier's Melbourne head office (located in Ferntree Gully). They are Australian owned and operated.

The blank garments themselves are made overseas and imported here. You can find more information about the blank garments on our Supplier's website here: https://www.ascolour.com.au/production-faqs

How do you Contact Us?

For all enquiries please feel free to email us: indigenousgrapevine@gmail.com