FAQs

What is the Return Policy?

You can view our Return Policy by clicking here. 

Production Times

October 2020 Update: 8-15 business days to most metro areas in Australia.
All items are printed on demand. Once your order is confirmed, please allow 3-7 business days for production.
 
Order Changes/Modifications: Since production may have already begun (depending on your place in production queue), we can not guarantee changes to a customer's order.

Please visit this page or signup to our newsletter for production updates.

All orders (regardless of shipping method) allow for a production time of 3-7 business days on average. The average for most common styles is 3-5 business days. Some colour/style combinations may take up to 7 business days. We do not guarantee 'rush' or productions times faster than advertised (3-7 business days).

What are the shipping options?

Standard and Express Post via Australia Post.

By using Australia Post, we are able to offer the widest delivery coverage in Australia. Includes all Parcel Lockers, PO Boxes and remote locations for a flat rate fee.

Shipping time estimates
  • Standard Shipping: An additional 3-5 business days on average*
  • Express Shipping: An additional 1-2 business days on average*
*To metro areas in Australia. Country and Rural areas may take longer.

International Shipping: Allow 2-4 weeks on average.

Order Changes/Modifications: Since production may have already begun (depending on your place in production queue), we can not guarantee changes to a customer's order.

Do you have a Sizing Chart? 

For most products, a link to the supplier's product page & size chart be can found on all of their individual product listings. https://www.ascolour.com.au/all.html

Please find an example of our T-Shirt Size Guide below.

Where is Indigenous Grapevine located?

We are located on Butchulla Country (Hervey Bay) but our suppliers warehouse is located in Naarm (Melbourne).

Where are our products made? 

We have our own printing equipment in-house where we print the T-Shirts from however due to COVID-19 preventing our in-house operations at the moment, all products are currently printed and despatched from our Supplier's Melbourne head office (located in Ferntree Gully). They are an Australian owned and operated company. 

The blank garments are responsibly sourced via AS Colour and you can find more information about the blank garments on their website here: https://www.ascolour.com.au/production-faqs

How do you Contact Us?

For all enquiries please feel free to email us: hello@indigenousgrapevine.com